All My Documents Say Ineligible On Mac Onedrive App

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Follow this guide to sync OneDrive on a Mac if you receive any of the following conditions:

I too (just discovered) I fell victim to this. Because they removed placeholders I basically stopped using onedrive. However, I just tried emailing.

  • Error message:
    SharePoint Server 2019 OneDrive OneDrive for Business
    We're sorry that you're having trouble syncing your OneDrive.
    If you're having problems accessing OneDrive.com online, check the status of Microsoft Office Online Services at the Service Health portal.
  • Error message:
    “Your account is currently unavailable' when trying to access OneDrive. Your account might have been temporarily blocked due to unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct. To check your account status or reactivate your account, go to the OneDrive Account Activation page and follow the on-screen instructions.
  • Can't see a network file:
    OneDrive for Business, make sure you have permissions to the file or folder you tried to add. Try to open the file or folder and make sure that you have permission to save a copy of it. If you are having problems seeing a file on a network, contact your network administrator.
  • I’m considering buying an iPad Pro 256GB, in part for the ability to have all my files and photos stored locally on my device.
  • This definition explains OneDrive, what it is, how it works, and how its priced.

If you can access your OneDrive online, try these steps to get sync running on your computer.

Note

Say

Some instructions and links refer to Apple support. Microsoft is not responsible for any external content.

  • Make sure the OneDrive process is running. To verify that OneDrive is running, look for the OneDrive icon on the right side of the menu bar. Or, you can check from Activity Monitor:
  1. Open Activity Monitor from the Utilities folder in your Applications folder or use Spotlight to find it.
  2. Choose the CPU tab, then look under the Process Column for OneDrive.
  3. If OneDrive is not running, use Finder or Spotlight to start OneDrive.

Note

Learn how to use Spotlight and Finder on your Mac.

  • Restart OneDrive
    1. Click the OneDrive icon in the menu bar.
    2. Click Quit OneDrive.
    3. Use Spotlight to search for OneDrive and open it.
    4. Update the OneDrive sync app for Mac

All My Documents Say Ineligible On Mac Onedrive Application

Note

All my documents say ineligible on mac onedrive applicationAll My Documents Say Ineligible On Mac Onedrive App

If you originally installed OneDrive using the standalone installer, OneDrive updates itself automatically without using the Mac App Store.
If you originally installed OneDrive from the Mac App Store, open the OneDrive app and check if there is an Update button showing in the app itself.
For more information on install and setup, read about how to Get started with the new OneDrive sync client on Mac OS X.

  • Reset OneDrive
    1. Exit OneDrive.
    2. Find OneDrive in your Applications folder
    3. Right-click and select “Show packaged contents”
    4. Navigate into the Contents/Resources folder
    5. Double tap on command or ResetOneDriveStandaloneApp.command
    6. Start OneDrive and finish the setup process.

Note

When choosing location, remember to select the previous OneDrive syncing location. This means your files won’t be downloaded again if they haven’t changed.

  • Make sure you have enough space.
    1. Check and compare the size of your OneDrive storage to the available disk space on your computer. If you don't have enough space on your OneDrive or your computer, you will have to move or delete some files, or reduce the number of files and folders.
    2. If you don't have enough space on your OneDrive, you can buy more storage, or delete some files and folders. Look to see the largest files on your OneDrive. If you don't have enough space on your computer, you can free up disk space by moving or deleting files. You can also download less by choosing which OneDrive folders to sync to your computer (see below).

More choices

  • Make sure you're syncing the right folders
    1. When you first set up OneDrive, click Choose folders to sync. If you didn't do this when you set up OneDrive, you can do it in Preferences.
    2. If you have other files in your OneDrive online that you haven't synced, you won't see those files. You can choose which folders to include in Sync in the OneDrive General settings tab.

Note

  • If you choose to sync only some items, new items you add to the OneDrive folder on your Mac will sync to OneDrive, but items you add to OneDrive from the website or other devices won't be synced to your Mac unless they are in the folders you chose to sync.
  • You can't choose individual files you want to sync, and you can't choose to sync files or folders shared with you.
  • If you choose to stop syncing folders on your Mac, they will be deleted from the OneDrive folder on that computer, but they will remain in OneDrive.
  • Check your filenames

Make sure you don't have any illegal characters such as . ' * : < > ? / | included in the filenames you are trying to sync.

Note

Although the only restricted filename character in macOS is : (colon), please be aware of the full list of Invalid file names and file types in OneDrive, OneDrive for Business, and SharePoint.

  • Make sure that none of the files you want to sync are larger than 50GB if you are signed in to a Microsoft account, or 15GB if you are signed in to a work or school account. If you see an error message such as 'This file is too big to upload' or 'Reduce the size of this file to upload to...', Control-click it or tap it using two fingers, then choose Compress from the shortcut menu.
  • Make sure the entire file path, including the file name, contains fewer than 400 characters. An example of a file path: /Users/username/Desktop/Pictures/2017/Family
  • Once the file path is shortened, start OneDrive again. (Use Spotlight to search for OneDrive and open it.)
  • If the steps above haven't worked, then you may need to unlink, set up, or reinstall OneDrive.
  • You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.
  • Before you begin, make sure your computer has all the latest updates, then try these options.
    • Uninstall and reinstall the OneDrive app. Uninstalling the app will remove the app settings.
      • For apps downloaded from the Mac App Store: Click the Launchpad icon in the Dock, hold down an app’s icon until all the icons begin to jiggle, then click the app’s delete button. If an icon doesn’t have a delete button, it can’t be uninstalled in Launchpad.
      • Alternatively, just drag the OneDrive app to the Trash.

After you uninstall, you can download the latest version of the app or visit the Mac App Store.

Note

All My Documents Say Ineligible On Mac Onedrive Apps

For more information on install and setup, read about how to Get started with the new OneDrive sync client on Mac OS X.

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